Many iconic games have already broken through cultural barriers, reaching countless gamers across the world for years. We have the classics like the Legend of Zelda, Super Mario Bros, Grand Theft Auto, and more! And when we look at the future of gaming, we will still find these titles standing strong. Why? Because of customer support in gaming and localization of video games.

Localization and customer support are vital to a game’s success, especially today. They may seem like two simple factors, but they significantly impact a game’s performance. CCCI explores why these two elements are important, how game developers use them today, and what to look forward to as developers and players alike.

Key Takeaways:

  • The future of gaming involves emerging trends, such as AR and VR, cross-platform gaming, and metaverse gaming.
  • Gaming customer support allows game developers to understand their players, provide real-time and multichannel support, and create feedback-based products.
  • What is localization in gaming? It’s the process of adapting a game to be enjoyed across cultures and countries. Unlike translation in gaming, localization involves ensuring the game uses the appropriate language, visuals, and sound for each region.
  • When developers hire game localization specialist, they can tap into new markets and increase revenue, connect deeply with players worldwide, and establish competitiveness in the industry.

Table of Content:

  • An Overview of the Gaming Industry
  • The Future of Gaming: Industry Trends
  • The Role of Customer Support in Gaming
  • Why You Should Localize Your Game
  • CCCI – Professional Game Localization and Customer Support Services

An Overview of the Gaming Industry

With the advent of advanced hardware capabilities, gaming has become a multibillion-dollar industry with no signs of slowing down. As technology continues to evolve and gamers gain access to a wider variety of interactive experiences, the gaming industry will continuously grow in size and scope. It’s especially true regarding mobile gaming, the biggest video game platform.

In 2020, the mobile gaming market generated over 77 billion USD, and the worldwide PC gaming market had a revenue of about 37 billion USD. Experts said that the global gaming market will reach 268.8 billion USD annually in 2025, with North America and Asia as the two top-grossing markets. In-game purchases can also account for over 74 million USD!

Developers release new titles yearly, competing for billions of gamers’ attention. We also find new trends in the future of  gaming every now and then. Developers must keep up with the ever-changing landscape and retain successful titles’ most effective elements.

The Future of Gaming: Industry Trends

Speaking of an ever-changing landscape, let’s talk about what’s next for the gaming industry. We predict it will evolve even more, and developers and players can look forward to an abundance of new features. The industry can expect innovations in video game types, graphics design, and development processes. Here are three of the industry trends that will likely take over the gaming world:

Augmented Reality (AR) and Virtual Reality (VR)

AR and VR have been around for a while now. However, we are yet to see their full potential on the gaming scene. With more powerful hardware and software, developers can use these emerging technologies to create stunning immersive gaming experiences!

Cross-Platform Video Games

Gamers love the flexibility in gaming, and cross-platform video games provide that. Console players can now team up with PC gaming peers to battle, complete quests, or just chat.

Note: Cloud gaming is one platform that has undeniably revolutionized the gaming industry. It allows gamers to enjoy their favorite titles irrespective of platform.

Metaverse Gaming

Metaverse gaming is a relatively new concept. It’s a hyper-immersive gaming experience where players can interact with an online virtual world. Unlike traditional video games, this concept uses blockchain technology. It enables gamers to explore an entirely new universe full of possibilities!

The Role of Customer Support in Gaming

“What does gaming customer support have to do with all these?” you might ask. Well, customer support may not be a direct part of the game, but it is necessary. Developers must offer gaming excellent customer support, especially to retain players in a competitive industry. Here are the roles that customer support in gaming plays:

Real-time and Multichannel Support

Customer support ensures gamers can get quick answers to their queries and access help when needed. No matter how sure you are that your game won’t crash, players will still need assistance at some point. Players often need assistance regarding game features, technical issues, and payment problems.

As such, customer support available in different forms, such as emails, social media, and chatbots, provide gamers with a hassle-free experience. Players will likely feel frustrated and unimportant without customer support, which might hurt your game’s reputation.

Understanding the Players

As said by 24-7 Intouch in “Customer Service in the Video Gaming Industry”:

“Customer Satisfaction is at the forefront of all customer service interactions, and especially holds true in the gaming industry. Agents prioritize the player experience, ensuring that the customer support they provide will always result in an improved experience for the player.”

No matter the trends or innovations, players will always want to feel connected to the game they play. Customer support lets you understand what your players want and need, providing the best gaming experience possible. You establish a strong relationship with players by bridging them with your game through customer support!

Creating Feedback-Based Products

Customer support agents interact with many gamers, and they often hear the same issues players face. Thus, customer support is an excellent source of feedback. This feedback allows developers to identify problems and develop products to make the player’s experience more enjoyable.
For example, developers can create game patches to fix bugs or upgrade the gaming platform. If players express dissatisfaction with in-game items, developers can introduce new ones to spice up the game. Ultimately, customer support helps create and promote better gaming experiences.