To get access to the billion-dollar gaming market and have successful and profitable game projects, you not only need proper game localization, but also game customer support services. Game support allows transitioning from the stage of simply attracting players, to retaining customers and maximizing their lifetime value.
By providing gaming-related assistance, companies can benefit from:
🕹️ retaining customers and extracting more value from them
🕹️ creating brand loyalty
🕹️ growing customer lifetime value
🕹️ generating positive word-of-mouth about your business
🕹️ measuring player’s satisfaction level
🕹️ bolstering business growth
🕹️ being above customers’ expectations
If gamers reach out to you to solve a troubleshooting issue, then you should consider making game customer support a part of the full gaming experience. They may face problems with spammers, bugs, game updates, the internet, and system-related issues, etc. which they can only overcome through game support, leading to continued patronage instead of uninstalling your game.