Outsourcing customer support – the reasons why some companies resort to outsourcing.
What is Outsourcing Customer Support and Why Do You Need It?
Most companies rely heavily on contractors for a large or small portion of their business. For instance, a company can contract an accounting office instead of having an accounting department in the company. A business may also commission a transport company to distribute goods or a call center to track its shipping. In this article, we discuss what outsourcing [...]