Multilingual Customer Support and Other BPO Services

Maintain rapport and keep long-term patrons of your products with our highly professional multilingual outsourced support team.

With more than ten years of experience, we help businesses stand out from the competition and thrive beyond borders.  

We ensure fast, efficient, and reliable processing of customers’ requests with our versatile multilingual support operations.

The vast majority of international businesses sometimes struggle to meet the demands of having diverse customers and achieve personal and effective support. Customer service outsourcing solutions exist to improve customer care experience from different countries and cultures. Implementing an effective outsourcing multilingual customer service strategy will give businesses a significant boost and success. As a whole, BPO is a great opportunity for businesses to reduce costs, expand new markets, and add significant value to their companies.

Grow a global footprint with CCC International! Our multilingual support team offers you state-of-the-art communication infrastructure to give your business the international edge.

Speaking your customer’s language makes people choose your brand instead of your competitors. Moreover, it helps you provide a delightful experience to your customers when they reach out to you anytime, anywhere. 

In customer service, it’s essential to meet the demands of customer diversity, including different languages, time zones, and cultures. Thus, having multilingual providers can give your business an international advantage. We will maintain continuous and consistent communication with your clients, show accurate results, and provide a fast turnaround time.

Our professional customer email support team will be an effective asset to your business by undertaking the entire cycle for you. Additionally, our email and chat support representatives will provide easier communication to build a good business reputation for you within your community and your industry. You are guaranteed cost-effective email support outsourcing services in 30+ languages for various customer care activities.

But what makes us really special is that we implement a value-driven and customer-first approach. Best of all, it’s crucial for us to train our support specialists periodically. During training, they emulate specific customary best practices in the country they will be supporting.

We ensure the full extent of our multilingual capabilities—from multilingual email support to interpretation, audio-to-text transcription, and all sorts of business process outsourcing.

CCCI offers multilingual business process outsourcing (BPO) services such as:

• chat and email support;
• over-the-phone, and on-demand interpretation;
• audio-to-text transcription;
• timing, and video subtitling services, etc.

Here, we provide world-class customer service in multiple languages up to par with your company’s own values and expectations. The goal is to rid you of the linguistic barriers on your path to internationalization.

At CCC International, we believe that multilingual BPO services will help businesses expand horizons for new overseas opportunities and bring additional revenue, profit, and increase customer base.

Besides our general and specialized translation services, we provide interpretation services in roughly 30+ languages. In the realm of interpretation, precise communication is critical. On-demand over-the-phone interpretation is an ideal solution dedicated to building a long-lasting business partnership between you and your global clients or stakeholders. Our professionally-trained interpreters facilitate individual communication to transform linguistic barriers into powerful assets for any business. 

Accurate and quick transcription of audio speech to text is no longer as unmanageable as it used to be, thanks to many reliable transcription software. Generally, audio-to-text transcription of all speech and relevant non-speech sound is not so simple. Depending on your needs or the needs of the end client, non-speech audio information (e.g. background music, sounds of objects) may be included in the transcription, which may complicate the process. Needless to say, a company that has solid experience will save you all the hassle and trouble. 

For comprehensive human transcription at scale using AI, consider contacting CCCI. We have experience in converting voice to text at least 2-3 times faster than other transcription companies.

Our working process is simple enough. Firstly, upload any audio or video file, and provide all the necessary information. Then, we will send your transcription on the requested due date. Afterward, you will review the transcription work we have done and let us know if you have any feedback.

Along with transcription, we provide timing and video subtitling services to businesses from any industry. Video is one of the most versatile and profitable digital marketing tools. Consequently, this means you must also invest in having accurate, well-timed, and attractive subtitles to gain more views.

If you are looking for a trustworthy and efficient timing and video subtitling service provider, our team of multilingual specialists will be all you need.

Our Philippine headquarters is ready to accommodate English, East Asian, and Southeast Asian languages, while our Armenia hub is handling European and Western Asian languages.

Aside from our human communication expertise, nonetheless, we also assist data processing for AI (artificial intelligence), especially transcription and timing services in all supported languages. We have partnered with major Japanese companies and provided corpus translations, as well as audio-to-text transcriptions for machine learning technologies. As a BPO company, we strive hard to bridge the gap between you and your business success. Tell us what you need, and we will help create solutions.

Native speakers in over 30 European and Asian languages exercise better control over the quality delivered. With a firm grasp on English and local languages, we can handle large volumes of traffic. Our dedicated staff of customer service representatives with excellent communication skills, a positive attitude, and a problem-solving mindset is ready for new challenges and projects internationally. Just give us a call or chat with us!

You can leverage decades of combined experience, insights, and premium multilingual teams when you work with CCCI. We will allow you to expand your scope, whether you are already a global company or a brand just making your way in the business world. Whether in Europe, Asia, the United States, or the Caucasus region, CCC International provides multilingual customer service and omnichannel BPO solutions in and for every country in the globe.