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Game Customer Support

Localizing a video game means retelling a game story in a different language and culture. Mobile and PC game localization involves translating both in-game dialogue and technical parts. A localization agency must take into account essential points like the game’s source and target language, cultural similarities and differences between the languages, genre, industry audience, and many more. After localization, localization testing often follows.

Our mobile, PC, browser and console game localization process is as follows: 

1. You send us details of the game to understand the gameplay: a soft copy of all texts to be translated, videos, other materials necessary. We check all information including word count, the plot of the game, genre, characters, etc. to assess the volume and difficulty of the localization. (Note that a Non Disclosure Agreement can be prepared prior to sharing the above information.)
2. After checking the project files and discussing the expected delivery date and format, we calculate the price and send you a custom offer. 
3. After approving the game project offer, we start the translation and localization process.
4. Our native proofreaders and quality checkers ensure that the project is subjected to detailed quality control.
5. Output is submitted in the format requested and payment is made. Any reasonable request for minor revisions can be made even after payment.

We offer game localization and translation services for PC, mobile, browser, or console games across all genres.

Localization costs vary greatly depending on the volume of the text (determined by the length or complexity of the game), source and target language, and genre and content of the game. Send us materials of your game, and we will provide you with a customized, formal quotation. 

To expand your market, you need to understand the trends in the game industry. The most asked-to-translate languages in the gaming industry are Japanese to English, Chinese and Korean to English, and English to German. Aside from this, for internationalization in general, it is worthy to note that Spanish, French, Russian, Italian, Portuguese, and Vietnamese are among the most widely spoken languages in the world.

Besides PC, console, browser, and mobile game translation and localization, we offer publishers and developers multilingual customer support for games. Customer service in the gaming industry includes answering game-related questions, inquiries about game content, navigation, etc. Primarily, it helps to ensure the best gaming experience for players. Setting up a multilingual customer support team for your game is crucial for player satisfaction and, most importantly, retention. 

The timeline for localization varies depending on the volume of the project. Most of our major one-time projects have a one-month timeline, but we can only assess the applicability of this timeline or the feasibility of your requested deadline upon checking the materials and details of the project. Nonetheless, having Quality First in terms of output and time as our core value, we always ensure to meet our partners’ expectations.

Both for quality translation and localization and outstanding in-game customer support, it is necessary to have a solid knowledge of multiple languages. At CCCI, we cover more than 30 European and Asian languages across the globe. Check the list here.

Sure! One of our newest services is game writing. As an international game localization and multilingual customer support provider for over 10 years, we have thorough game design knowledge and language expertise. This, along with our creative writers who themselves have a background in game engines, has allowed us to build this new service and produce narrative games ourselves.

Game localization testing or quality assurance is the next step after translating your game. Testing ensures that there are no linguistic, cultural, or functional issues in the game translated. Our localization testing service is a supplementary service to our game localization. We also offer this service for your already-translated games.