The Power of Multilingual Customer Support in the Gaming Industry

Multilingual customer support can make or break a brand in any industry in this ever-expanding global marketplace. In gaming, where customer experience is critical, having a multilingual support team can give you a competitive advantage. This service allows you to tap into new markets and retain loyal gamers from different regions and cultures.

CCC International, the leading provider of customer support solutions, can help you discover the power of global customer assistance. Are you ready to level up your game?

Key Takeaways:

• 88% of consumers say that the quality of customer service influences their decision to repeat business with a brand.
• Multilingual customer support services provide global customer assistance, helping businesses tap into new markets and retain loyal customers.
• Businesses can provide multilingual customer support through phone calls, online chat, email support, social media, and self-service options.
• It’s best to hire a customer support specialist who is native or fluent in the customer’s language.

Table of Contents:

• What Is Customer Support?
• Why You Need Multilingual Customer Support
• Industries Benefiting From Multilingual Support
• How Multilingual Customer Support Enhances Gaming Experience
• CCCI – Professional Multilingual Customer Support Services

A company provides customer support service to assist customers with inquiries, concerns, and product or service issues. This service can come in different forms, such as phone calls, emails, live chat, and social media interactions. When a customer reaches out for assistance, the support team provides fast and helpful responses to maintain a positive relationship with them. Consequently, when you globalize your business, you must also globalize your customer support.

Note: “Customer service” encompasses all interactions to improve and enhance the customer experience. “Customer support” is one type of customer service. All customer support is customer service, but not all customer service is customer support.

A striking 88% of consumers report that high-quality customer service significantly increases their chances of making another purchase from the same brand. If you’re planning to expand your business globally or currently serving a diverse customer base, here are three of the many reasons to hire a customer support specialist in multiple languages:

1. Lower Barrier To Entry: Language barriers can hinder customers’ ability to purchase and use products or services. Breaking down these barriers makes it easier for them to engage with you, leading to increased sales.
2. Expanded Market Reach: Providing customer support in several languages expands your target market. Whether French, Spanish, Chinese, or any other language, this strategic move increases your potential customer base and paves the way for international growth.
3. Reduced Miscommunication: Multiple language options minimize the risk of miscommunication, leading to less frustration for the customer and fewer errors for the support team to sort.

The Global Industry Classification Standard (GICS) has a comprehensive set of 11 sectors comprising the broad spectrum of industries in the global economic landscape. Which of these industries can benefit the most from multilingual support? Here are some of them:

The hospitality and travel industry thrives on servicing a global clientele. Multilingual support ensures travelers feel supported and at ease throughout their journeys. For example, international hotel chains employ front desk staff fluent in multiple languages to assist guests with check-ins and inquiries. Moreover, travel agencies and tour operators use multilingual guides and representatives, creating seamless tourist experiences as they explore new destinations.

E-commerce businesses cater to a worldwide market. Companies can deliver live chat services, enabling customers to receive real-time assistance in their native language. This feature minimizes language barriers and enhances the shopping experience. Additionally, websites present localized content, displaying product information and support materials in various languages.

Technology has been instrumental in breaking down communication barriers. Through multilingual support, technology companies can improve user engagement and satisfaction. Many tech support teams offer multilingual assistance, ensuring customers receive efficient and effective troubleshooting services.

Healthcare providers offering multilingual support can significantly increase the quality of care for patients who may not be fluent in the country’s primary language in which they seek medical attention. For example, multilingual staff can assist with communication between doctors and patients to ensure accurate diagnoses and treatment.

In today’s global economy, financial institutions must cater to customers from various linguistic backgrounds. Banks and other financial service providers can leverage multilingual support to assist clients with accounts and transactions, establishing trust and loyalty. Additionally, offering financial resources and information in multiple languages can help customers make informed decisions about investments and money management.

Educational institutions and service providers cater to a wide demographic and often have an international presence. Multilingual support facilitates better learning opportunities and inclusivity for non-native speakers. Instructors and administrators can also benefit from multilingual support when communicating with students and their families, ensuring a clear understanding of academic expectations.

Besides the abovementioned industries, the gaming industry is another sector that can benefit from multilingual customer support. As a professional customer support provider, CCCI has been working with various gaming companies, and we’ve witnessed first-hand how multilingual game customer support can enhance the overall gaming experience.

Game localization refers to adapting a game’s content, settings, and interface to fit a specific language and cultural context. By doing so, non-native speakers can fully immerse themselves in the game. Accordingly, customer support in multiple languages can improve this experience by assisting and troubleshooting in the player’s preferred language.

Pro Tip: Hire a customer support specialist who is a native speaker of the languages in which you offer support. This tip provides language-specific and culture-specific support.

With the rise of online gaming, players from different parts of the world can now connect and play together. This availability creates a diverse player base with varying proficiency levels in a game’s language. Multilingual support ensures that all players feel included, regardless of their language background. This inclusivity can foster a more welcoming and positive gaming community.

Cultural differences can also hinder clear communication between players and customer support teams. By offering assistance in multiple languages, customer support representatives can better understand the players’ concerns and provide efficient solutions. This understanding ultimately leads to a smoother gameplay experience and higher player satisfaction.

It can be easy to overlook the importance of language, especially when it comes to entertainment. Some think playing a game or using an app is purely visual, and language does not play a significant role. However, language is always the first barrier when accessing or understanding a new product or service.

CCCI, your go-to professional multilingual customer support services provider, understands the benefits and challenges of game customer support. With our team of trained experts, we know how to bridge the gap between language barriers and customer satisfaction.

CCCI supports various industries, with gaming being one of our specialties. We offer game customer support in over 30 languages, including Japanese, German, and Arabic, to name a few. Our extensive knowledge of different cultures and languages guarantees top-quality support tailored to your target audience.

Support your players in the language they know best. Let CCCI handle the language barriers so you can focus on delivering an excellent product or service to your diverse audience. Contact us today!