BPO Archives

Business process outsourcing services, multilingual BPO, omnichannel BPO

Outsourcing Customer Service in 2025: Benefits and Risks

Key Takeaways: Outsourcing customer service is working with a third-party company to handle calls, live chats, emails, or social media interactions. When you outsource customer service, you save resources, maintain staffing, expand coverage, focus on core activities, and, ultimately, increase customer satisfaction. The best customer service outsourcing companies, such as CCCI, control the drawbacks, including inconsistent experiences, decreased security [...]

lusine aghababyan2025-08-15T11:26:15+00:00August 8th, 2025|BPO, Customer Support|Comments Off

Types of BPO Services Every Business Should Know

Key Takeaways: There are various types of BPO services designed to meet different business demands, from specialized to non-specialized solutions. The types of BPO include back-office, front-office, KPO, and ITES, each offering value based on a company's goals. Location-based BPO types include offshore, nearshore, and onshore options, giving businesses flexibility. Table of Contents: BPO as an Asset The Different [...]

lusine aghababyan2025-07-30T12:25:35+00:00July 25th, 2025|BPO|Comments Off

What Is Call Center Outsourcing and Why It’s a Smart Business Move

Key Takeaways: Call center outsourcing involves partnering with a third-party team to take over customer calls so you can focus on your business's core operations. When you outsource call center services, you benefit from accessibility, scalability, established infrastructure, and more. The right time to shift to an outsourced call center depends on your call volume, performance metrics, and objectives. [...]

lusine aghababyan2025-08-08T12:13:14+00:00July 11th, 2025|BPO|Comments Off

How BPO Customer Service Helps Companies Scale Efficiently

Key Takeaways: BPO customer service allows companies to scale efficiently by handing over customer interactions to skilled external teams. BPO support brings flexibility, 24/7 availability, and access to tools and expertise that improve customer experience and operational efficiency. CCCI's BPO customer support is a multilingual service tailored to your brand, wherever your target market is. Table of Contents: The [...]

lusine aghababyan2025-08-08T12:15:59+00:00July 4th, 2025|BPO|Comments Off

BPO Call Center: Meaning and Functions

Key Takeaways: A BPO center is a third-party company that accomplishes non-core business functions for a client company. A BPO call center specifically manages customer support through phone calls, whether inbound or outbound. CCCI's multilingual BPO services help global businesses find excellent talent, maximize flexible staffing, and establish a reliable reputation. Table of Contents: The BPO Call Center Industry [...]

lusine aghababyan2025-08-08T12:21:20+00:00June 27th, 2025|BPO|Comments Off

7 Essential Tips for Effective Machine Translation Post-Editing (MTPE)

With the recent COVID-19 pandemic, the demand for global language services was expected to suffer. However, with the emergence of entertainment and technical demand, services have risen greatly in net worth since 2022. With it, demands for large volumes of translation projects and tight deadlines have worried human translators. Effective machine translation post-editing harnesses the power of machine translation [...]

Julia Khudoyan2025-02-09T08:59:47+00:00November 21st, 2024|Audio and speech data, BPO|Comments Off

Why Email Support Service is Important for Customer Support?

Key takeaways: Customer support affects the loyalty of your customers. Chat and email support have their advantages as platforms for communication. An email support service can help businesses generate revenues. Companies opt to outsource email support services to save time and money. Customer support in Arabic is one of the most in-demand services worldwide. Table of contents The [...]

Julia Khudoyan2024-06-11T08:33:32+00:00February 3rd, 2022|BPO|0 Comments

What is Outsourcing Customer Support and Why Do You Need It?

Most companies rely heavily on contractors for a large or small portion of their business. For instance, a company can contract an accounting office instead of having an accounting department in the company. A business may also commission a transport company to distribute goods or a call center to track its shipping. In this article, we discuss what outsourcing [...]

Julia Khudoyan2024-06-11T08:36:00+00:00May 27th, 2021|BPO|0 Comments

What Is BPO And How Can It Help Your Business Succeed?

Defining "BPO" Business process outsourcing is the process of contracting with a third party company for a specific service. It is more commonly referred to in the industry as BPO. Following the size of the business and market, there are multiple ways for an organization to start outsourcing. For example, a start-up business will be inclined to [...]

Julia Khudoyan2025-08-08T12:19:13+00:00December 21st, 2020|BPO|0 Comments