Multilingual Customer Support and Other BPO Services
CCCI is an outsourcing multilingual customer support provider. With more than ten years of experience, we help businesses stand out from the competition and thrive beyond borders by providing customers with resources in their native languages through effective multilingual communication.
24/7 customer support outsourcing to CCCI means your customers get fast, caring service in their own language, without the cost of growing internal teams. From gaming and SaaS to eCommerce, we help companies reduce costs, raise satisfaction, and expand globally with flexible, multilingual customer support services.
We Provide Support In Your Customer’s Language
We provide flexible outsourced customer service designed to fit your brand, scale with demand, and cover every channel your customers use, which is built on proven BPO customer service best practices.
24/7 Chat and Email Support
Responsive, native-language communication that reduces churn and boosts CSAT from onboarding to escalation.
Voice and Phone Support
Real-time call support in more than 50 languages. Our agents handle urgent calls with the right mix of speed and care, whenever your customers need help.
Getting started with CCCI is Simple
Getting started with outsourced customer service shouldn’t be complicated. That’s why our customer service BPO process makes onboarding fast, simple, and built around your business from day one.
Step 1: Getting To Know You
We define your goals, languages, volumes, and KPIs.
Step 2: Setup and Training
Our team learns your tools, workflows, and brand voice.
Step 3: Go Live
Native-speaking agents begin handling support in your chosen languages.
Step 4: Track, Review, and Report
We track performance by combining peer reviews, coaching, and reporting dashboards.
Step 5: Scale On Demand
Expand your multilingual customer support outsourcing coverage as your business grows.
FAQS ABOUT MULTILINGUAL CUSTOMER SUPPORT AND OTHER BPO SERVICES
We provide 30+ native language assistance to foreign language speaking customers.
Multilingual support plays a vital role in industries that offer services or products globally or to specific foreign countries. Simply, you must speak your customers’ language if you want to gain their trust and loyalty. According to studies, 72.4% of consumers are more likely to buy a product with information in their own language.
Our team provides the following multilingual customer support services – email support, interpretation, audio-to-text transcription, and other business process outsourcing (BPO) services.
Interpretation services help companies around the world to communicate with their clients. Interpreters convert spoken words from one language to another in real-time.
From one-to-one conversations to meetings and conferences, CCCI offers a range of outsourcing interpreting services across the globe.
Whether you have an on-site event, conference, online meeting, our professional, highly skilled interpreters will cover 30+ language interpretation. They are both linguistically superb and highly personable individuals providing an excellent combination of professionalism and approachability.
Audio transcription is the conversion of audio to written text. We accept any audio file format in any of our supported languages and convert the content into the text to any output format you prefer. Speeches, interviews, big data—we will help you obtain full transcripts of important audio information you may have. We also accept timing and video subtitling services.
Our transcription services are priced based on audio hours and vary mainly depending on the language used and the quality of the audio file. Send us an inquiry to get a free customized estimate.
Not only for multilingual email support but also for all of our services, we use our knowledge, skills, and expertise in thirty languages. Our email support team provides services to almost all countries of the world.
BPO stands for business process outsourcing when business-related operations are handled by external service providers. As a highly versatile organization, we always try to find ways to help clients achieve their sales and marketing goals. Having bases in the Philippines, Armenia, Malaysia, and Japan has given us ample experience and know-how in establishing and expanding businesses internationally, as well as makes us flexible in terms of the services we can provide. If the service you are looking for is not on our menu, let us know anyway; we might still be able to find a way to help you.
Our main specialization among BPO services is multilingual email support, call and chat support, interpretation, transcription, timing, and subtitling.
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